Dynamics 365 ERP

INTELLIGENT Business Applications

Microsoft Dynamics 365 ERP

Microsoft Dynamics 365 is a new cloud ERP solution with a combination of Microsoft’s best technology all in one easy-to-use system. That has been uniquely designed to break down the traditional silos of ERP and CRM. On the technology side, it is a combination of PowerApps, Flow and Power BI. It was proposed to maximize flexibility and extensibility by bringing several features of Finance, Operations, Retail, Sales, Marketing, Customer Service, Field Service, Project Service Automation and Talent under one Cloud Platform.

"Microsoft Dynamics 365 capabilities"

Finance & Operations

  • Financial Management
  • Purchasing & Manufacturing
  • Inventory Management
  • Supply Chain & Sales
  • Project Management
  • Reporting & Analytics

Customer Service Management

  • Case & Interaction Management
  • Incident Routing & Queuing
  • Knowledge Based Management
  • Integrated Communications
  • Mobile Access
  • Self-service & Communities
  • Service Reporting, Intelligence & Analytics

Talent

  • Attract
  • Onboard
  • Engage
  • Learn
  • Optimize
  • Talent Reporting, Intelligence & Analytics

Retail

  • Unified Commerce
  • Store Management
  • Merchandising
  • Operations
  • Retail Reporting, Intelligence & Analytics

Field Service

  • Service Agreements
  • Asset Management
  • Work Orders
  • Scheduling & Dispatch
  • Preventive Maintenance
  • Customer Billing
  • Integrated Communications
  • Contract management
  • Inventory management
  • Mobile Apps
  • Service Reporting, Intelligence & Analytics

Project Service Automation (PSA)

  • Opportunity Tracking
  • Project Sales Cycle
  • Project & Contract Set-up
  • Project Budgets
  • Resource Planning & Scheduling
  • Time and expenses
  • Client Billing
  • Project Dashboards & Analytics
  • Mobile Apps
  • Project Reporting, Intelligence & Analytics

Sales

  • Lead Tracking
  • Sales Process Flows
  • Opportunity Management
  • Account & Contact Management
  • Activity & Relationship Management
  • Competitors
  • Project Quotes
  • Sales Literature
  • Outlook Integration
  • Embedded Collaboration
  • Integrated Communications
  • Sales Reporting, Intelligence & Analytic

Marketing

  • Marketing Lists
  • Competitors Analysis
  • Campaign Management
  • Customer Response Tracking
  • Campaign Reports, Intelligence & Analytics

Customer Insights

  • Data Organization
  • Visualization
  • Reporting, Intelligence & Analytics

"Affluent’s Services for Microsoft Dynamics 365"

Affluent Global with its strong background in Microsoft Dynamics & Azure Platforms, has always been an early leader into the space of Dynamics 365. In a short span, we quickly mastered the Cloud Platform along with its rich functionalities and are currently helping Clients migrate and leverage on the Dynamics 365 Platform offerings.

Advisory & Consulting

  • Migration Planning
  • Gap Analysis
  • Transformative Technology Adoption
  • License & Subscription Advisory

Solution Delivery Model

  • Complete Migration to Dynamics 365 on Cloud
  • Customizations, Integrations & BI Enhancements
  • Reusable Migration Accelerators for Dynamics AX & CRM
  • Implementing New Features
  • Training/post migrating support

Fully Managed Services for Dynamics 365 Ecosystem

  • 24x7 Production Support
  • Bug Fixes & Failure Recovery
  • Security / Access Support
  • Liaison with Microsoft (Support)
  • Cloud Environment Support