Managed Services

Initialization and Setup

The digital today is changing rapidly. Increased demands to manage the IT complexity, reduce costs and meeting business requirements are high. Our Managed Services helps you manage/optimize your traditional IT environment and rapidly adopt new technologies and shift to the cloud.

Here is how Affluent can effectively manage your digital world to achieve best business results:

• Risk and configuration assessment
• Risk mitigation and reconfiguration
• Set policies and policy control (SIAM, retention, storage, DR, site collections.)
• Optimize Azure and VM usage

We ensure your cloud environment has been configured correctly to suit the needs of your business. Our experts make an assessment of the risk factors associated with incorrect or ineffective configurations, if we encounter any issues, we will reconfigure as needed, mitigating your risk profile.

Once assessed the cloud environment, we set policies and control for items such as: SIAM, retention, storage, disaster recovery, site collections, and more.

To ensure that your cloud environment is geared for success and overcome any issues in future, we closely monitor how the business leverages Azure and the VMs running on ‘Azure IaaS’ to ensure that your VMs are functioning optimally.

What are cloud services and managed IT services?

Managed IT services involve managing hardware and software resources remotely. Organizations used managed IT services to reduce their workLoad.

These services are provided in house as well as remote.

Managed IT services provide less in house overhead, Increases IT efficiency and improves profit.

Managed IT services help companies and organizations to outsource their IT tasks to vendors. This helps to split and lighten workload and meet organization demands.

The common IT services are remote monitoring, Security service configuration, monitoring and management of cloud services and communication support.

Managed IT services benefit contract based services to give a modular approach Improve efficiency and use of time.

Cloud Services: A range of services delivered over the internet based on demand of the clients. This helps to provide access to a wide range of services without the need of infrastructure.

These services are fully managed by cloud computing vendors.

The benefits are lower cost, increased flexibility and wide area range to work.

The cloud services are delivered by public cloud service, private cloud service and hybrid cloud service.

What are examples of managed services?

Managed IT Services provide a wide range of services to small and medium businesses.

These Services include:

Working within tight budgetary constraints increasing the IT functions, cyber securities required based on the need.

The examples are:

Supply Chain Management: deals with providing the flow of goods and services the flow of goods and services. It has taken up transformations digitally and get service providers to do so to meet the requirements and use cloud platforms effectively. 

ERP: forms the main framework of business operations .Many of the operations are difficult to manage, the shift towards the cloud ERP complicated the transition which was overcome by oracle and ERP was moved to the cloud.

Logistics and Analytics

To deliver better services many organizations move their functions to the cloud. To reach their targets and deliverables they need logistic solutions.

Oracle logistics cloud integrates logistics analytics and data rich dashboards such as warehouse management transportation and supply chain performance.

Switching to a more reliable and stable hosted service provides loads of advantages.

Guidance:

Both the business and user benefits are the primary focuses on transport, logistics management, sales operation, planning and ERP.

Most of the customers would wait for another day for their shipment if it is going to reach them in an echo friendly manner.

Managed services can help in creating a complete environmental friendly organization.

To Hit the Limit: By the generic use of these services, help organizations function in an eco friendly way and provide customers and organization satisfaction.

What is the difference between cloud and managed services?

Cloud:

Cloud is the internet of services that is hosted on the internet to work with data. Storage database s/w and analytics are stored and processed on the cloud. Data can be accessed from anytime and anywhere without a local server.

Managed Services:

They manage and maintain IT services. Security operations, encryptions, infrastructure development and IT services are taken care of by managed IT services. They help to move to the cloud and maintain the environment of the cloud.

What does a managed service provider do?

Managed service providers, provide services such as network, application, infrastructure and security. The Management Service provider prime focuses on the technology. They see to it that systems run securely and smoothly on the cloud, deal with day to day issues and activities.

It focuses on IT services like emails, cyber security, networking, data storage, cloud integration, 

Backup restore.

It can report on the s/w and h/w assets and licenses.

Staff on demand: Manpower will be arranged and provided based on the requirement, management Service Provide services on hourly basis.

Take up new technologies faster: Since Management Service Providers involves in setting up cloud infrastructure .They reduce the service barriers and manage staffing, licenses, training, business intelligence and provide solution.

Improved Security:

Small businesses cannot afford cyber security of high costs and look to managed service providers for support. The managed service provider takes up and protects the system by providing release cycles, updating antivirus software and upgrading network security, keeping small firms secure from virus, malware and hacks. Fewer threats means the growth of business.

Backup & Recovery:

Managed service provider, provides backup and restore service for unfortunate events that occur, managed service provides a backup with experience and training so that the business does not run under a loss.

What are the benefits of managed IT services?

Managed IT services main focus is to help businesses grow and managed service providers help you focus on expanding business. Managed Service provider vendors help in day to day tasks and complex projects like cloud computing, Disaster recovery and cyber security.

The Benefits are:

Scalability:

Investing on IT infrastructure is costly and this cost will be bad at the time of business growth. When this is outsourced the expense is brought down to a single pay. This would cover hardware breakdowns, maintenance. 

Operational Costs

Having an in-house team increases the cost, interns salary, benefits and insurance. Money is involved in training staff with existing processes. Large expenditure is reduced by outsourcing to professionals who add value to your business, Management IT System helps you save on consulting, training, emergency repairs and license.

Reduce Response time

Technical difficulties reduce or slow down the process to which in turn affects the business. Support is provided by the management IT service to ensure work does not stop.

Experience: By outsourcing you have the best professionals on board with good IT infrastructure along with good technology to help business grow.

Issue Fixing and Monitoring:

Monitoring and managing issues before it escalates into a serious problem by proactive solutions and focuses on business continuously.

Cyber Security Support:

Security helps businesses reduce risk and very good security standards. It focuses on data and sensitive information.

Increase Market Time and Reduce Risk

Management IT System helps to market and increases productivity. Business investments carry a risk. Some criteria that involve the risk are financial condition, changing technology and evolving market condition.

Outsourcing helps to reduce the risk as experts know the pros and cons.

What is the difference between hosting and managed services?

Hosted solutions: known as dedicated hosting, where one server is reserved for your use. The server could be present at the office or at a data center, this server is only yours.

The company manages the server this means you must have a team to manage the equipment and have knowledge to maintain a dedicated server.

Managed services: has a dedicated server in a remote location, for the business. The resources and support are available through managed service providers.

1. No Platform

2. No dedicated resource person

3. Maintenance done by managed service providers

What makes a good managed service provider?

A good managed service provider will provide all services and assist with technology and planning for the future.

Availability:

The service provider needs to be available 24/7, 365 days a year. Business depends on IT.

Fast Service:

As the business solely depends on the system and a guaranteed response in a short period of time.

Annual Budget Planning 

The service provider will help in planning your future and assist you with the entire year's plan. IT helps to save money and improve efficiency.

Disaster planning:

A good Managed service provider will have a backup plan to protect and recover the business in a short span of time.

Vender Partnership:

Help to track down multiple vendors for support and make sure they have expert tools

Local vendor and Daily backup.

Use local vendors to make sure the service provided is the best.

Daily and consistent backup on remote servers for safety, this ensures data is safe and secure

Security:

Helps to protect your network from criminals and hackers

Employee support, Proactive maintenance are other services provided.

Why is managed IT Services important?

Managed IT services allow organizations to initiate, day to day operations and helps to save money in the long run.

They are important because of 

Focus core objectives

Get expertise needed

Focus on low costs 

Scale up and down as needed

Security and support

We look up MPS for:

Offer a flexible service model, take up a modular approach, strong strategic solution, constant availability, support any time zone, Have strong back up and maintenance.

How do I choose a managed service provider (MSP)?

The managed service provider needs to be chosen in such a way that:

MSP can adapt as business needs change. IT services outsourced is all the service you need provided by MSP. Any kind of business growth MSP needs to provide better service.

MSP staff need to be honorary employees of business.

MSP need to understand the needs of the customer and how business delivers service to them.

MSP understands your industry has a direct impact on how well they support your business. The time invested on training MSP is how to keep customers happy.

MSP support 24/7: business runs 24/7 so does your support rendered from MSP. Cyber security and data need to be handled in the right way.

MSP should be able to handle problems and deal with it effectively at any point of time.

Reference: Once the MSP is decided, the sales person closes the deal and his part is done .IT is better to ask for references for further help and also know their experiences.

Onsite or Offsite presence

A remote management server can share everything that is required from a remote location. If the requirement is onsite the MSP will offer onsite support.

The Arrangement helps the client and MSP to understand what to expect.

What is the difference between staff augmentation and managed services?

Staff Augmentation: the only service is in hours of work. Bills are processed weekly, Adapted to project growth on the go.

Managed Services: outsource the entire problem. Bills are processed annually. Stable and reliable on term projects.

Administration

Our support and services not only focus around end user support. We offer administrative layer that is essential to maintain secured access and clean data, ensuring your help desk can respond to user issues and continuously monitor the cloud environment closely to safeguard against future problems.

To ensure smooth flow of the services, we maintain:

• 24*7/365 Customer Support
• Daily system health monitoring and management
• Proactive [100] point monitoring and response
• SIAM: Security, Access, and Identity Management

In the midst of business-growing initiatives, routine yet vital task of daily admin for your cloud ERP solution can easily lose the way in the shuffle. Affluent helps you take this tedious task off your routine to keep your business running smoothly.

This includes a [100] point monitoring and response protocol along with administrative tasks for SIAM (security, access, and identity management).

With this level of administration, you receive a solution that protects your systems from potential threats and delivers a level of service which will keep your workers productive.

Reconfiguration and Upgrade management

Affluent puts proven results of business excellence and innovation to work and we’re focused on you.

We focus on business solutions rather than just IT solutions – best practices, proven approaches and thoughtful innovation to help you upscale your organization further. Your challenges are our opportunities to put thoughtful solutions in place that help you solve problems, save time and maximize resources.

Key services in Reconfiguration and upgrade management:

• Configuration Management that serves specific business needs
• Update/patch management
• Performance tuning

With reconfiguration and update management services, we ensure that your cloud environment is functionally optimized and is being continuously updated in order to stay completely modern.

This includes responsive configuration tuning, update/patch management and performance tuning.

Application Management

The increasing complexities of the business environment has redefined the concept of Application Management Services. These days, AMS is expected to deliver value far beyond support, enabling business transformation through enhanced speed, efficiency, continuous visibility and monitoring of operations.

A holistic Application portfolio, we offer flexible, scalable, adaptive and customized services to drive performance and business value throughout a customer’s IT environment.

With application management, we make sure that your apps are operating optimally and integrated seamlessly into your current systems. We also fix errors associated with your applications a monitor them closely to ensure that you do not experience performance issues in the future.

Now your applications can stay up-to-date with optimum performance.

• Daily application and health monitoring
• Integration support and remediation
• Restoration of application performance and display

Data Administration

We completely understand the challenges faced by companies these days to keep up their enterprise systems up-to-date and running efficiently while focusing on business growth.

Constant changing technologies, shortage in resources, and massive amounts of data to streamline. Data plays a key role in any business and vast amounts of data poses a real challenge to database managers.

So what best options are there to overcome them?

Cloud-based database management provides companies with database expertise when needed.

Our data administration services ensure that your data compliance, sovereignty, and security administration policies are set and functioning based on the standards set by your company or industry.

With Cloud Managed Services you can rest easy knowing that your data is safe, compliant, and available to the parties that need it.

Storage , Backup , Recovery

Affluent offers backup-and-recovery capabilities to retain your business data safe and available: On premise, Remote offices/access and in the cloud.

Now acquire online backup solutions that uses high performance server and backup software applications. Enabling disk based data protection and recovery for servers and workstations running on Windows /Linux operating systems, in a virtual or a physical environment.

With ' storage, backup, and recovery services, we design and establish plans, set policies, administer and test recovery sites just to ensure there is no outage. Partnering with us, you can rest knowing there is always a strategy in place to protect your business.

Modern backup infrastructure: Planning, policy, administration, and testing

We Deploy best of the class backup technologies designed for your current and future IT requirements, from updating to rebuilding your existing backup and-recovery infrastructure with:

• High-performance, array-based backup and recovery
• Cloud-integrated backup-recovery appliances and data services
• High-density disk storage for enterprise backup
• Small-footprint, low-overhead remote office/branch office solutions

Issue Management

In today’s business world, organizations are facing with multiple issues arising from risk management, compliance, audits, and other processes.

To track and manage these issues, enterprises relay on manual, spreadsheet-based tools. This approach often consumes time, effort, and resources. It limits enterprise wide visibility into issues, and slows down the decision-making process.

To support compliance and risk management, it is high time for organizations to manage issues in a systematic, organized and simple manner.

Affluent offers Tier 2 proactive and reactive issue identification, triage, remediation, response, and reports.

With our issue management services, you receive tier 2 proactive and reactive issue identification, triage, remediation, response, and reporting based on ITIL (Information Technology Infrastructure Library) standards for Service Operation. This includes Identity, Incident, Problem, and Event Management and Request Fulfillment.

Key focus of Issue Management

• Identity Management – Grants authorized users the rights to use a service
• Incident Management – Restores normal service operations if issues occur
• Problem Management – Resolves the root causes of incidents and prevents reoccurrence
• Request Fulfillment – Fulfills Service Requests – changes or requests for information
• Event Management – Logs activities and incidents that have occurred

Catastrophe Planning & Management

Information Technology disruptions are certain and they can arise from various sources. I could be technology failure, human error, a weather event, there’s no way to prevent it completely.

It isn’t necessary that failures come with data loss and downtime, this is why disaster recovery planning and management is extremely critical for every organization.

Our approach

• Strategic plan
• Tactical implementation protocols
• periodic testing

With Cloud Managed Services' catastrophe planning and management services we deliver strategic recovery plans, tactical implementation protocols, and periodic testing of the site recovery environment to ensure that if you ever suffer an outage, your business will not be at risk.